Cancellation & Modification Policy
Cancellation & Modification Policy
Once an order is placed with Personza, processing may begin immediately, especially for personalized, printed, and embroidered products.
Cancellations
Personalized and custom-made orders generally cannot be canceled once production has started.
If you wish to cancel an order, please contact us within 2 hours of placing your order. We will do our best to accommodate your request, but cancellation is not guaranteed if production or fulfillment has already begun.
Order Modifications
Changes to your order must also be requested within 2 hours of purchase.
This includes changes to:
- Name or number
- Size
- Color
- Design or personalization
- Shipping address
- Product selection
After the order has been locked for production or fulfillment, changes may no longer be possible.
During peak seasons, orders requiring approved design changes may experience additional processing time.
Contact: support@personza.com
Note: By completing your purchase, you acknowledge and agree to this Cancellation & Modification Policy.