Shipping policy

Last Updated: August 28, 2026

Thank you for shopping with Personza.

At Personza, we offer both ready-to-ship products and made-to-order products, including printed and embroidered items. Because different products require different preparation and production times, your total delivery time consists of:

Production/Processing Time + Shipping Time = Estimated Total Delivery Time

Please review the information below carefully before placing your order.

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1. Where We Ship

At this time, Personza only accepts and ships orders within the United States.

We currently do not offer international shipping.

Available shipping methods will be displayed during checkout based on your order and delivery address.

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2. Business Days

All processing, production, and shipping estimates in this policy are stated in business days.

Business days are generally:

Monday through Friday, excluding weekends and U.S. public holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

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3. Processing & Production Time

Processing time depends on the type of product ordered.

Ready-to-Ship / In-Stock Products

Products that are already available in our U.S. inventory generally require:

1–3 business days

for order verification, preparation, packing, and handoff to the shipping carrier.

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Printed Products

Products that are printed after your order is placed generally require:

2–5 business days

for printing, quality inspection, and preparation before shipment.

This may include products such as:

• T-shirts
• Hoodies
• Sweatshirts
• Printed jerseys
• Custom apparel
• Personalized printed products
• Other print-on-demand merchandise

Production time is separate from shipping time.

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Embroidered Products

Embroidered and certain specialized personalized products generally require:

5–8 business days

for embroidery, production, quality inspection, and preparation before shipment.

This may include:

• Embroidered sweatshirts
• Embroidered hoodies
• Embroidered polo shirts
• Embroidered caps
• Embroidered jerseys
• Other personalized embroidered products

Because embroidery requires additional production steps, these products normally take longer to prepare than standard printed items.

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4. Shipping Methods

Personza currently offers shipping within the United States.

Standard Shipping

Estimated transit time:

7–20 business days

Shipping time begins after your order has completed processing or production and has been handed to the shipping carrier.

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Fast / Expedited Shipping

For eligible ready-to-ship U.S. inventory products, Fast Shipping generally takes:

3–7 business days

after the order has been processed and shipped.

Important Notice About Fast Shipping

The 3–7 business day Fast Shipping estimate applies only to eligible ready-to-ship / in-stock products within the United States.

Printed, personalized, custom-made, and embroidered products require production before they can be shipped.

If an expedited shipping option is available for a made-to-order product, the estimated transit time after production is generally:

7–10 business days

This shipping estimate does not include production time.

For example, selecting an expedited shipping method does not reduce the time required to print or embroider your product.

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5. Estimated Total Delivery Times

The following estimates include both production/processing and shipping.

For expedited orders:

These timeframes are estimates and are not guaranteed delivery dates.

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6. Mixed Orders

If your order contains multiple types of products, such as:

• An in-stock item and a printed item;
• A printed item and an embroidered item; or
• Multiple products with different production times,

the items may be shipped separately or the shipment may wait until all products are ready.

As a result, the total delivery time may be based on the product requiring the longest production period.

You may receive more than one package for the same order.

If your order is shipped in multiple packages, each package may have a separate tracking number.

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7. Personalized Order Production Time

Please remember that personalized products are made specifically for you.

Production may involve:

• Preparing your customization.
• Printing.
• Embroidery.
• Quality inspection.
• Packaging.
• Final order verification.

For this reason, the delivery estimate for personalized products should always be calculated from:

Production Time + Shipping Time

and not from shipping time alone.

For example, an embroidered product with expedited shipping does not mean the order will arrive within 3–7 business days from the date it was placed.

The embroidery must first be completed before the shipping period begins.

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8. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your confirmation carefully, especially for personalized products.

Check:

• Product.
• Size.
• Color.
• Quantity.
• Custom name.
• Custom number.
• Personalized text.
• Uploaded image or design.
• Shipping address.

If you notice an error, contact us immediately at:

support@personza.com

We will do our best to assist you, but changes cannot be guaranteed after production has started.

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9. Orders Requiring Customer Confirmation

Certain personalized orders may require additional information or confirmation from the customer before production can begin.

For example, we may contact you regarding:

• Missing custom names.
• Missing custom numbers.
• Unclear personalization instructions.
• Design information.
• Product selection.
• Shipping information.
• Other order details.

If we require additional information, production time may begin after we receive the necessary response from you.

Delays caused by waiting for customer confirmation are not included in our normal production estimates.

We recommend checking the email address and phone number provided with your order regularly.

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10. Tracking Information

Once your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

You may use this information to follow your shipment through the carrier's tracking system.

Please allow approximately 24–72 hours after receiving your shipping confirmation for tracking information to update.

It is normal for a tracking number to be created before the carrier completes its first physical scan of the package.

If tracking does not immediately show movement, this does not necessarily mean that your package has not shipped.

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11. Shipping Delays

We make reasonable efforts to ship and deliver orders within the estimated timeframes.

However, delivery estimates are not guaranteed.

Shipping delays may occur because of circumstances outside our reasonable control, including:

• Severe weather.
• High shipping volume.
• Carrier operational delays.
• Transportation disruptions.
• Public holidays.
• Natural disasters.
• Incorrect carrier routing.
• Local delivery disruptions.
• Unexpected logistics issues.
• Other circumstances outside Personza's reasonable control.

A package that is delayed but remains in transit does not automatically qualify for a refund.

If your package appears significantly delayed, please contact us and we will assist you with available tracking information.

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12. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify all information before placing your order, including:

• Full recipient name.
• Street address.
• Apartment, suite, or unit number.
• City.
• State.
• ZIP Code.

If you notice an error after placing your order, contact us immediately at:

support@personza.com

If the order has not yet entered production or fulfillment, we will make reasonable efforts to update the address.

However, address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Personza is generally not responsible for unsuccessful delivery caused by incorrect or incomplete shipping information supplied by the customer.

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13. Returned-to-Sender Packages

A package may be returned to sender because of:

• Incorrect shipping information.
• Incomplete address.
• Failed delivery attempts.
• Refused delivery.
• Unclaimed package.
• Other carrier delivery issues.

If a package is returned because of information supplied incorrectly by the customer, additional shipping charges may apply before the order can be reshipped.

For personalized products, a returned package does not automatically qualify for a refund because the product was manufactured specifically for the customer.

Please review our Return & Refund Policy for additional information.

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14. Lost Packages

If your tracking information indicates that your shipment may have been lost during transit, please contact:

support@personza.com

We may work with the shipping carrier to investigate the shipment.

Depending on the circumstances and the carrier's investigation, an appropriate resolution may include:

• A replacement at no additional product cost; or
• A refund when appropriate.

Claims are reviewed individually using available tracking and delivery information.

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15. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot find it, please first:

• Check your mailbox.
• Check around your property.
• Check your front, side, and rear entrances.
• Check parcel lockers.
• Ask household members.
• Check with neighbors.
• Contact the local carrier.

Occasionally, a carrier may scan a package as delivered shortly before the final physical delivery.

We recommend allowing up to 1–2 business days after a delivery scan if the package cannot immediately be located.

If the package is still missing, contact us and we will assist with the available carrier investigation process.

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16. Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery of their orders.

Personalized, printed, embroidered, and made-to-order products that are refused or intentionally left unclaimed generally do not qualify for a refund solely because they were returned to the sender.

Additional shipping charges may apply if reshipment is requested.

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17. Shipping Fees

Shipping fees, when applicable, will be displayed during checkout before payment is completed.

The shipping options available may depend on:

• Product type.
• Inventory location.
• Order contents.
• Shipping destination.
• Fulfillment method.

Fast Shipping availability does not mean that all products qualify for the same transit time.

In particular, the 3–7 business day Fast Shipping estimate is reserved for eligible ready-to-ship U.S. products.

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18. Changes After Shipment

Once an order has been handed to the shipping carrier, we generally cannot:

• Change the delivery address.
• Change the shipping method.
• Cancel the shipment.
• Redirect the package.

Where available, the carrier may independently provide delivery management options.

Personza cannot guarantee carrier approval of delivery changes.

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19. Delivery Estimates Are Not Order Dates

Please note that shipping estimates begin after shipment, not necessarily on the date the order was placed.

For example:

Embroidered item

5–8 business days production
+
7–20 business days Standard Shipping

Approximately 12–28 business days total

Selecting a faster shipping method only affects the applicable shipping/transit portion. It does not eliminate required production time.

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20. No International Shipping

Personza currently serves customers within the United States only.

At this time, we do not ship orders to:

• Canada.
• Mexico.
• Europe.
• Asia.
• Australia or New Zealand.
• South America.
• Other international destinations.

If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

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Need Assistance?

If you have questions about:

• Processing.
• Production.
• Shipping.
• Tracking.
• Delayed delivery.
• Missing packages.
• Your shipping address.

please contact us.

We encourage customers experiencing a shipping problem to contact our Customer Support team before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Personza Customer Support

Website: Personza.com
Email: support@personza.com
Phone: +1 (720) 806-0072

We aim to respond to customer inquiries within 1–2 business days.