Terms of service

Last Updated: August 28, 2026

Welcome to Personza.

These Terms of Service (“Terms”) govern your access to and use of Personza.com (the “Site”) and your purchase of products and services offered by Personza (“Personza,” “we,” “us,” or “our”).

By visiting our Site, creating an account, placing an order, submitting personalization information, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our Site.

Please read these Terms carefully before using our Site or placing an order.

If you do not agree with these Terms, you should not use the Site or purchase products from Personza.

1. Online Store Terms

By using this Site, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products, services, or Site for any unlawful or unauthorized purpose.

You must not:

Violate applicable laws or regulations.
Attempt to interfere with the security or operation of the Site.
Transmit viruses, malware, or harmful code.
Use automated tools to scrape or misuse Site content.
Attempt to gain unauthorized access to customer accounts or systems.
Use our Site to engage in fraudulent activity.

A violation of these Terms may result in suspension or termination of access to our services.

2. Products and Services

Personza offers a variety of products, which may include:

T-shirts
Hoodies
Sweatshirts
Jerseys
Embroidered apparel
Polo shirts
Caps
Sweaters
Mugs
Tumblers
Home & Living products
Personalized products
Custom-made products
Print-on-demand products
Other apparel and merchandise

Certain products are produced specifically after an order is placed.

Product availability may change without notice.

We reserve the right to:

Add or remove products.
Discontinue products.
Limit quantities.
Modify product specifications.
Change available colors, sizes, styles, or customization options.

3. Personalized and Custom Orders

Many products sold by Personza may be personalized or custom-made specifically for the customer.

Customization may include:

Names
Numbers
Dates
Text
Photos
Images
Logos
Designs
Colors
Product styles
Other customer-selected information

You are responsible for reviewing all personalization information before submitting your order.

Please carefully check:

Spelling
Names
Numbers
Dates
Size
Color
Product style
Uploaded images
Shipping information

Personza generally produces personalized products based on the information submitted by the customer.

We are not responsible for errors resulting from incorrect information provided by the customer.

Once production has started, personalized orders may no longer be eligible for cancellation, modification, return, or exchange except where required under our Return & Refund Policy or applicable law.

4. Customer-Submitted Content

When you upload or submit photographs, images, logos, text, artwork, names, designs, or other material for personalization (“Customer Content”), you confirm that:

You own the content; or
You have the necessary permission or legal right to use it.

You are responsible for ensuring that Customer Content does not violate the rights of any third party.

You must not knowingly submit content that:

Infringes copyrights.
Infringes trademarks.
Violates privacy or publicity rights.
Contains unlawful material.
Contains fraudulent or deceptive content.
Violates applicable laws.

By submitting Customer Content, you grant Personza a limited, non-exclusive right to use, reproduce, resize, crop, adjust, print, embroider, manufacture, or otherwise process that content solely as reasonably necessary to fulfill your order and provide customer support related to that order.

Submitting content to Personza does not transfer ownership of your original content to us.

We reserve the right to refuse or cancel an order if the submitted content appears unlawful or clearly violates third-party rights.

5. Product Images and Color Accuracy

We make reasonable efforts to display our products accurately.

However, the actual appearance of a product may vary slightly from what you see on your screen because of factors such as:

Monitor settings.
Device display settings.
Screen brightness.
Photography lighting.
Fabric texture.
Printing method.
Embroidery method.
Manufacturing batches.
Production processes.

Minor color differences are not necessarily considered defects.

6. Printing, Embroidery and Manufacturing Variations

Custom manufacturing involves normal production tolerances.

Minor variations may occur in:

Print placement.
Embroidery placement.
Stitching.
Image positioning.
Color tone.
Garment dimensions.
Design scale.
Fabric texture.

Minor differences within reasonable production tolerances are not considered manufacturing defects.

If you believe your product has a significant production error, please contact us according to our Return & Refund Policy.

7. Sizing

Customers are responsible for selecting the correct size before ordering.

We encourage you to review the size chart on the relevant product page before making a purchase.

Garment measurements may vary slightly because of:

Manufacturing tolerances.
Fabric type.
Garment construction.
Measurement methods.
Washing or production processes.

A customer selecting an incorrect size does not generally qualify a personalized product for return or refund.

If the product received materially differs from the size ordered or the applicable size specifications, please contact Customer Support.

8. Orders

Submitting an order through Personza constitutes an offer to purchase the selected products.

We reserve the right to accept, reject, or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud.
Payment authorization problems.
Pricing errors.
Product availability issues.
Technical errors.
Clearly invalid customization.
Unlawful customer-submitted content.
Shipping restrictions.
Duplicate or suspicious transactions.

An order confirmation email acknowledges that we received your order but does not necessarily mean that every element of the order has entered production.

9. Order Verification

In some cases, we may contact you to verify information before producing or shipping an order.

This may include confirming:

Custom names.
Custom numbers.
Personalization details.
Uploaded artwork.
Shipping information.
Product options.
Other order details.

If customer confirmation is required, production or delivery may be delayed until we receive a response.

Customers are responsible for monitoring the email address and contact information provided during checkout.

10. Order Changes

If you need to change an order, contact us as soon as possible at:

support@personza.com

We cannot guarantee that requested changes can be made.

Once an order enters production or fulfillment, changes may no longer be possible.

For personalized products, this may include changes to:

Names.
Numbers.
Sizes.
Colors.
Designs.
Images.
Product styles.
Personalization details.

11. Order Cancellations

Cancellation requests must be made as soon as possible after placing an order.

Because custom products may enter production shortly after an order is confirmed, personalized or made-to-order products generally cannot be canceled once production has started.

Submitting a cancellation request does not guarantee cancellation.

Please review our Return & Refund Policy for additional information.

12. Prices

Prices displayed on Personza.com may change at any time without prior notice.

The price charged for an order will generally be the price displayed at checkout when the order is submitted, subject to correction of obvious pricing or technical errors.

Prices may not include:

Applicable taxes.
Customs duties.
Import fees.
Shipping fees.

unless specifically indicated.

13. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur.

If an obvious pricing error affects your order, we may:

Contact you for confirmation;
Correct the error before fulfillment; or
Cancel the affected order and refund the applicable payment.

We will not knowingly charge a different amount without notifying you where notice is reasonably required.

14. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout.

By submitting payment information, you represent that:

You are authorized to use the selected payment method.
The billing information provided is accurate.
You authorize the applicable charge for your order.

Personza does not guarantee approval of payments by banks, card issuers, or third-party payment providers.

15. Fraud Prevention

To protect our customers and business, orders may be subject to fraud screening or verification.

We may request additional verification for transactions that appear unusual or potentially fraudulent.

We reserve the right to hold or cancel an order if we reasonably believe a transaction may be unauthorized or fraudulent.

If an order is canceled before fulfillment for this reason, any eligible payment will be handled according to the applicable payment process.

16. Promotions and Discount Codes

Promotional codes, discounts, and special offers may be subject to additional conditions.

Unless otherwise stated:

Discounts cannot be exchanged for cash.
Promotional codes may have expiration dates.
Certain products may be excluded.
Discounts may not be combined.
A discount cannot necessarily be added after an order has already been placed.

We reserve the right to cancel or modify promotions where permitted by law.

17. Shipping

Shipping times shown on our Site are estimates unless explicitly stated otherwise.

Production and delivery times may vary depending on:

Product type.
Personalization requirements.
Embroidery or printing complexity.
Destination.
Shipping carrier.
Customs processing.
Seasonal demand.

Personalized, embroidered, and custom products may require additional production time compared with standard ready-made products.

Please review our Shipping Policy for additional details.

18. Shipping Information

Customers are responsible for providing an accurate and complete shipping address.

Please verify:

Recipient name.
Street address.
Apartment or unit number.
City.
State or province.
ZIP or postal code.
Country.

Personza is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.

We will attempt to help if fulfillment has not already progressed, but changes cannot be guaranteed.

19. Delivery Delays

Delivery estimates are not guaranteed delivery dates unless expressly stated.

Delays may occur because of circumstances outside our reasonable control, including:

Severe weather.
Carrier disruptions.
High shipping volume.
Customs inspections.
Public holidays.
Transportation disruptions.
Natural disasters.
Government actions.
Unexpected logistical events.

A shipping delay does not automatically entitle an order to cancellation or refund while the shipment remains in transit.

20. Lost or Missing Packages

If a shipment appears lost, please contact our Customer Support team.

We may work with the shipping carrier to investigate the package.

Eligibility for replacement or refund will be determined according to:

Tracking information.
Carrier investigation.
Delivery records.
Our Return & Refund Policy.
Applicable law.

21. Packages Marked Delivered

When tracking records show a shipment as delivered, customers should first check:

Mailboxes.
Parcel lockers.
Front or side entrances.
Household members.
Neighbors.
Building management.
The local carrier.

Carrier delivery confirmation may be considered when reviewing claims involving missing packages.

Please contact us if you still cannot locate your shipment.

22. Customs, Import Duties and Taxes

International shipments may be subject to:

Customs duties.
Import taxes.
Brokerage fees.
Local government charges.

Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.

Personza does not control customs processing times or fees imposed by government authorities.

23. Returns, Refunds and Replacements

Returns, exchanges, refunds, and replacements are governed by our separate Return & Refund Policy.

Because personalized products are produced specifically for the customer, different return conditions may apply to personalized products and standard ready-made products.

By placing an order, you acknowledge that you have had the opportunity to review the Return & Refund Policy before purchasing.

24. Intellectual Property

Unless otherwise stated, the Site and its content are owned by, licensed to, or used with permission by Personza.

This may include:

Personza branding.
Logos.
Website graphics.
Product photographs.
Product descriptions.
Original artwork.
Layouts.
Text.
Design elements.
Software or Site functionality.

You may not copy, reproduce, distribute, sell, republish, modify, or commercially exploit our protected content without authorization.

Nothing in these Terms grants you ownership of Personza intellectual property.

25. Third-Party Intellectual Property

Certain products may incorporate content submitted by customers or content used under applicable licenses or permissions.

Third-party trademarks, names, logos, or other intellectual property remain the property of their respective owners.

Reference to a third-party name does not automatically imply sponsorship, endorsement, or affiliation unless expressly stated.

26. Reviews and Feedback

If you submit a review, comment, suggestion, testimonial, or other feedback to Personza, you agree that we may use that feedback for legitimate business purposes, including displaying customer reviews or improving our services, subject to applicable privacy laws.

You must not submit reviews or comments that are:

Fraudulent.
Defamatory.
Unlawful.
Abusive.
Misleading.
Infringing on third-party rights.

We reserve the right to moderate content where reasonably necessary.

27. Accuracy of Information

We make reasonable efforts to ensure that information on our Site is accurate.

However, occasional errors may appear in:

Product descriptions.
Prices.
Promotions.
Availability.
Shipping estimates.
Images.
Specifications.

We reserve the right to correct errors and update information where appropriate.

28. Third-Party Services

Our Site may rely on third-party services for functions such as:

Website hosting.
Payment processing.
Shipping.
Analytics.
Customer communications.
Fraud prevention.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

Personza is not responsible for the independent actions of third-party providers beyond the extent required by applicable law.

29. Third-Party Links

Our Site may contain links to third-party websites.

These links are provided for convenience and do not necessarily mean that Personza endorses the third-party website.

We are not responsible for the content, policies, security, or practices of independent third-party websites.

30. Prohibited Uses

You may not use the Site or its content:

For unlawful purposes.
To solicit unlawful acts.
To violate intellectual property rights.
To harass or abuse others.
To submit false information.
To transmit malicious software.
To collect personal information unlawfully.
To impersonate another person.
To interfere with Site security.
To conduct fraudulent transactions.
To circumvent Site restrictions.
To misuse our customer service or payment systems.

We may restrict access where we reasonably believe these Terms have been violated.

31. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and services are provided on an “as available” basis.

We do not guarantee that:

The Site will always be uninterrupted.
The Site will always be error-free.
Every product will always remain available.
Third-party services will always operate without interruption.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

32. Limitation of Liability

To the maximum extent permitted by applicable law, Personza will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of the Site or our services where such liability may lawfully be limited.

This may include losses resulting from:

Third-party carrier delays.
Customer-provided incorrect information.
Unauthorized use of customer-submitted content.
Events outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

33. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Personza harmless from claims arising from:

Your unlawful use of the Site.
Your violation of these Terms.
Customer Content you submit without appropriate rights.
Your violation of third-party intellectual property rights.
Fraudulent or unlawful activity conducted through your account.

34. Force Majeure

Personza will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters.
Severe weather.
War or civil unrest.
Government restrictions.
Strikes.
Transportation disruptions.
Carrier failures.
Internet or infrastructure outages.
Epidemics or public emergencies.
Customs delays.
Other similar events beyond our control.

We will make reasonable efforts to resume normal operations when possible.

35. Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact Personza Customer Support before initiating a payment dispute.

We will make reasonable efforts to resolve legitimate issues involving:

Damaged products.
Incorrect products.
Missing shipments.
Production errors.
Refund requests.
Delivery issues.

If a chargeback or payment dispute is opened, Personza may provide relevant documentation to the payment provider, including:

Order details.
Payment records.
Customization information.
Customer communications.
Shipping confirmation.
Tracking information.
Delivery records.
Applicable store policies.

Any dispute will ultimately be reviewed according to the procedures of the applicable payment provider and applicable law.

36. Privacy

Your submission of personal information through the Site is governed by our Privacy Policy.

We encourage you to review that policy to understand how personal information is collected, used, and protected.

37. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

38. No Waiver

If Personza does not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

39. Entire Agreement

These Terms, together with our:

Privacy Policy;
Return & Refund Policy;
Shipping Policy; and
Other policies displayed on the Site

constitute the agreement governing your use of Personza and purchases made through our Site.

40. Governing Law

These Terms will be interpreted in accordance with the laws applicable to Personza's business operations and any mandatory consumer protection laws applicable to the customer.

Nothing in these Terms is intended to remove consumer rights that cannot legally be waived or restricted.

41. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

Our services.
Our products.
Business practices.
Legal requirements.
Website functionality.

The current version will be posted on this page with an updated “Last Updated” date.

Your continued use of the Site after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

Contact Information

Questions regarding these Terms of Service may be sent to:

Personza Customer Support

Website: Personza.com
Email: support@personza.com
Phone: +1 (720) 806-0072

We aim to respond to customer inquiries within 1–2 business days.

Personza reserves all rights not expressly granted under these Terms.